Shop with complete confidence. All saunas purchased from The Warm Living come with our 3-year structural warranty — because we build to last.
All sauna cabins and barrels are covered by a 3-year structural warranty against defects in materials and workmanship.
Sauna heaters and electrical controls carry a 2-year parts warranty. Subject to correct installation by a qualified electrician.
Sauna accessories, buckets, ladles, thermometers, and other consumables are covered for 1 year against manufacturing defects.
support@thewarmliving.com with your order number, a description of the issue, and photos of the defect.
Our team reviews your claim within 2 working days and will advise whether a replacement part, collection, or repair is required.
We will arrange replacement parts, a product collection, or a full replacement at no cost to you where the claim is valid.
Where possible, retain original packaging — this may be required for some claims.
Our warranty is supported by our manufacturer partners. Saunainter — our primary supplier — offer product warranties of up to 5 years on selected products, and we pass those protections directly to you.
Consumer rights under UK law always apply. Our warranty is in addition to, not instead of, your statutory rights.
